Shipping policy
Our website and customer service team processes and ships your order as quickly, cost effectively and sustainably as possible!
Please visit our Customer Service FAQ page for additional information.
How quickly are orders processed and shipped?
All orders ship from Brooklyn, NY via UPS or USPS; and typically ship within 1-2 days of your purchase, not including weekend days and national holidays.
What are the shipping options?
USPS and UPS Ground are the options currently offered.
Shipments to APO/FPO are via USPS only.
There is no international shipping at this time.
When will I receive my order?
U.S. orders are delivered in 3 to 10 business days depending on the carrier and shipping option of your choice at time of checkout. Delivery to Alaska, Hawaii and APO/FPO addresses may take 10-14 business days.
Currently, due to COVID-19, all shippers are advising of possible additional delays and are unable to guarantee shipping times.
How to ensure your order is delivered to the correct shipping address?
Please make sure the shipping address is entered accurately (including spelling of names and streets, correct street address and zip code). The order is shipped by us and delivered by the carrier based on the shipping address entered.
However, we will contact you for correct information in the event that the address and zip code is determined as unshippable and we are informed by the carrier. Orders that are refused or returned by the carrier will not be automatically reshiped.
T Shirt Atelier is not responsible for package deliveries or redeliveries affected by an incorrect, invalid or old address, or zip code provided by the customer. Additional fees may be charged from the return of a package or its reship to the correct address.
Please also make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation by the carrier.
How is the order confirmation and shipping notification communicated?
An order confirmation is automatically emailed to the email address provided for the order when an order is successfully placed.
A shipping notification with tracking number is automatically emailed to the email address provided for the order immediately following shipment of the order.
The tracking number is for orders within the U.S. and will include the link to track the order. This tracking will provide the location of the package from shipment through delivery.
If the tracking for the order is showing pending with the carrier for more than a day or two, or if there is no tracking information for the order, please contact us immediately and certainly within a few days.
