Refund policy
Our customer service team is ready to assist you with our easy process for your exchange or return.
Please visit our Customer Service FAQ page for additional information.
What is the time frame for exchanges and returns?
In order to be eligible for an exchange or return, you must notify us within 30 days from purchase for tshirtatelier.com store credit and within 14 days of receipt of your order for a refund to the original payment method.
Soonest is our priority. The full process of any exchange or return may take 7 to 10 days. It also depends on how quickly you ship the item back to us. All returned items are inspected for approval prior to processing a store credit, exchange or refund.
Store credit is provided on an e-gift card which can be used to purchase on tshirtatelier.com. Store credit never expires.
Refunds are processed to the original method of payment used for the specific order.
What items are eligible for exchange or return?
In order to be eligible for an exchange or return, you must notify us within 30 days from purchase for tshirtatelier.com store credit and within 14 days of receipt of your order for a refund to the original payment method.
Soonest is our priority. The full process of any exchange or return may take 7 to 10 days. It also depends on how quickly you ship the item back to us. All returned items are inspected for approval prior to processing a store credit, exchange or refund.
Store credit is provided on an e-gift card which can be used to purchase on tshirtatelier.com. Store credit never expires.
Refunds are processed to the original method of payment used for the specific order.
How soon will it take to receive a refund?
Please allow one to two weeks for your refund. All exchange and return items are inspected once the item(s) have been received and your refund is then processed back to the original method of payment for the order.
